Friday, February 24, 2006

Abuse rattles Indian call centre staff

BBC NEWS | Business | Abuse rattles Indian call centre staff: "Many Indian call centre workers are relatively young, having joined straight from college, and they are not used to and often find it hard to cope with the abuse. Some leave, others have their confidence sapped.

True, tantrums by customers in the services industry are not uncommon in any country. But it is the racial overtones that worry young professionals in India's multi-billion-dollar Business Processing Outsourcing industry. "

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